This document provides guidance for mentors and coaches working with individuals or organisations that are using the Impact and Improvement Standards.

Note: While dedicated impact and improvement coaching, training, or bespoke organisational is no longer directly offered by YMCA George Williams College, external providers specialising in these areas can be beneficial. Your role as a mentor/coach can be hugely beneficial in guiding users through this journey.

Important caveat: professional and operational responsibilities

This guide focuses on the pedagogical and relational aspects of supporting individuals and organisations using the Impact and Improvement Standards. It does not cover any of the technical or legal details associated with offering coaching, mentoring, or a hybrid approach**.**

It is the sole responsibility of the individual coach/mentor to arrange and ensure compliance with all professional, legal, and ethical considerations pertaining to their specific context of practice. This may include, but is not limited to, contracting, insurance, data protection (GDPR), confidentiality agreements, professional supervision, and continuous professional development.

Coaching and mentoring relationships can occur in various contexts, such as:

• Freelance capacity: Operating as an independent professional to provide this kind of support
• As part of a job role: Providing support to a peer, colleague or direct report within the same organisation
• Volunteering capacity: Offering support without remuneration as part of a volunteering role
• Other contexts: Any other formal or informal arrangement

Regardless of the context, the coach/mentor must ensure they meet all necessary professional and operational requirements.

Understanding the Impact and Improvement Standards

As a mentor or coach, a foundational understanding of the Impact and Improvement Standards is crucial. A full guide and other supporting documents can be found on our Notion site.

Key components to be familiar with: